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RETURNS & EXCHANGES

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Returns are accepted within 14 days of your order shipment confirmation email.

If you are exchanging for another size through mail, please be aware Girls Who Ride Co. will not be responsible for Shipment Fees, Please see Size Chart before ordering.

Returns must be received by the carrier for return shipment to Girls Who Ride Co. Returns are accepted on most regular priced items and select sale items. 

Products must be returned in re-saleable condition with original branded and retail packaging (unworn/clean/unwashed with tags still attached).

Items returned in non-saleable condition due to being soiled, worn or damaged from use, may not be accepted for return.

If an item is received with any visible damage to the packaging and or return labels placed directly onto the product packaging, the return is subject to a 15% restocking fee.

Returns without a Return Authorization Number will not be processed. Always ensure a trackable method of shipping is used as Girls Who Ride Co. will not be held responsible for packages lost in transit.

Once we receive your return, it can take up to 15 business days for your return to be processed, funds to be transferred and the transaction to appear on your bank or credit card statement. 

Shipping Cost will not be available in your refund.

Refunds can only be processed to the original form of payment used to make the purchase. For closed card accounts or re-issued cards, please contact the bank or financial institution card holder prior to your return, to inquire how to receive your refund. Please be aware that Girls Who Ride Co. cannot be held responsible for refunds issued to closed financial institution accounts.

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SHIPPING

  • All orders are processed and shipped Monday-Friday except on holidays.

  • We do offer Shipping Across the world, Please be aware that additional Shipping cost might be needed due to the location. 

  • As a small business Shipping can take  1 - 14 Business Days

  • Orders are processed once credit card authorization and verification have been obtained.

  • Orders placed on weekends and holidays will be processed the following Business Day.

  • Alberta Only Overnight Shipping , PO BOX Not Accepted.  Usually Ships 1-3 Business Days Depending on what time you processed your order and day of the week. This dose not include NEW PRODUCTS or NEW RELEASES.

  • All deliveries to remote locations require additional shipping charges. Please contact GWR via email.

  • Girls Who Ride Co. will not be responsible for late or delayed Shipping due to Carriers, Weather, Holidays, Etc.

  • Girls Who Ride Co. will not be responsible for damaged product due to shipping, If product comes damaged please send us a picture of the packaging and the damaged product, fill out return form, so we can make a claim but we will replace the product at no additional cost to you.

  • Some exceptions apply. Actual delivery costs and delivery times are subject to change. The delivery costs and delivery times at the checkout page at the time of your order will reflect your shipping charges. This information will also appear in your order confirmation email. Shipping times are estimated only. Girls Who Ride Co. is not responsible for shipping carrier delays caused by weather or natural disasters.

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